University Jumpin For Ediucation Pvt Ltd Counsellor Jobs in Patna

Telecaller cum counsellor

Company : university jumpin for ediucation pvt ltd

Category : Counsellor

• Outbound and Inbound Calling:

  • Make outbound calls to prospective clients to introduce our services.
  • Handle inbound calls and provide accurate information to callers.
  • Follow up on leads and maintain a database of customer information.

• Counseling:

  • Understand the needs and concerns of potential clients through effective questioning.
  • Provide professional counseling to help clients understand their options and make informed decisions.
  • Offer support and guidance based on individual client needs.

• Sales and Conversions:

  • Achieve weekly and monthly targets for lead generation and conversion.
  • Convert leads into customers through effective counseling and persuasion techniques.

• Customer Relationship Management:

  • Maintain and update the CRM system with details of interactions with clients.
  • Build and maintain strong relationships with existing and potential clients.
  • Handle customer complaints and provide solutions in a timely manner.

• Documentation and Reporting:

  • Keep detailed records of calls and counseling sessions.
  • Prepare and submit regular reports on call outcomes and counseling progress.

Skills and Qualifications:

• Educational Background:

  • Bachelor’s degree in [Relevant Field, e.g., Psychology, Business Administration, Marketing].

• Experience:

  • Previous experience in telecalling, customer service, or counseling is preferred.
  • Proven track record of meeting or exceeding targets.

• Communication Skills:

  • Excellent verbal and written communication skills.
  • Ability to communicate complex information clearly and concisely.

• Interpersonal Skills:

  • Empathetic and patient with a strong understanding of customer needs.
  • Strong persuasion and negotiation skills.

• Technical Skills:

  • Proficiency in MS Office and CRM software.
  • Ability to quickly learn and use new software tools.

• Personal Attributes:

  • Self-motivated, goal-oriented, and able to work independently.
  • Strong organizational and time-management skills.
  • High level of integrity and professionalism.

Benefits:

• Competitive salary and performance-based incentives.
• Health insurance and other benefits.
• Opportunities for professional development and career advancement.
• Friendly and supportive work environment.