sales(csp)
Company : kotak mahindra bank
Category : Sales
The Sales Customer Success Partner (CSP) is responsible for managing and nurturing relationships with customers to ensure their success and satisfaction with our products/services. The CSP will work closely with customers to understand their needs, provide solutions, and drive customer retention and growth.
Key Responsibilities:
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Customer Relationship Management:
- Develop and maintain strong, long-lasting relationships with customers.
- Serve as the primary point of contact for customer inquiries and issues.
- Conduct regular check-ins and business reviews with customers to ensure satisfaction.
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Onboarding and Training:
- Assist in the onboarding process for new customers, ensuring a smooth transition.
- Provide training and resources to help customers maximize the value of our products/services.
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Customer Success and Satisfaction:
- Proactively identify opportunities for customers to increase their usage and adoption of our products/services.
- Address customer concerns and issues promptly, ensuring a positive customer experience.
- Gather and analyze customer feedback to drive continuous improvement.
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Sales and Revenue Growth:
- Identify upsell and cross-sell opportunities within the existing customer base.
- Collaborate with the sales team to develop strategies for customer retention and expansion.
- Achieve sales targets and contribute to the company's revenue goals.
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Collaboration and Communication:
- Work closely with internal teams (e.g., sales, marketing, product development) to ensure customer needs are met.
- Provide regular updates and reports on customer status, feedback, and issues to management.
Qualifications:
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in customer success, account management, or sales.
- Strong interpersonal and communication skills.
- Ability to manage multiple customers and priorities simultaneously.
- Problem-solving skills and a proactive approach to customer issues.
- Familiarity with CRM software and customer success tools.
- Knowledge of the industry and the company’s products/services.
Preferred Skills:
- Experience in a SaaS or technology-related field.
- Ability to analyze customer data and metrics.
- Strong negotiation and presentation skills.
- Adaptability and willingness to learn.
Benefits:
- Competitive salary and commission structure.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Professional development opportunities.
- Collaborative and supportive work environment.
