Field officer
Company : Vira one collection
Category : Sales
The Collection Officer is responsible for managing overdue accounts and ensuring that payments are collected in a timely and professional manner. The officer will work closely with customers to resolve outstanding balances while maintaining a positive relationship. This role requires excellent communication skills, a good understanding of financial processes, and the ability to handle difficult conversations effectively.
Key Responsibilities:
- Contacting Debtors: Reach out to customers with overdue accounts via phone, email, or mail to remind them of their outstanding payments.
- Negotiating Payment Plans: Work with customers to establish feasible payment plans to recover overdue amounts while considering the customer’s financial situation.
- Monitoring Accounts: Regularly review accounts to track payment progress, identify potential issues, and take proactive steps to address them.
- Updating Records: Maintain accurate and up-to-date records of all interactions with customers, including payment agreements and any changes in the status of accounts.
- Reporting: Prepare regular reports on the status of overdue accounts, collection activities, and payment trends for management review.
- Legal Action: Coordinate with legal teams if necessary to escalate the collection process through legal channels.
- Customer Service: Provide excellent customer service by listening to customers’ concerns, offering solutions, and maintaining a respectful and professional attitude at all times.
- Compliance: Ensure all collection activities comply with relevant laws, regulations, and company policies.
- Debt Recovery Strategy: Assist in developing and implementing strategies for improving the debt recovery process.
Qualifications:
- Education: A high school diploma is typically required, though a degree in finance, business, or a related field is preferred.
- Experience: Previous experience in collections, customer service, or a related field is advantageous.
- Skills:
- Strong communication and negotiation skills.
- Ability to handle difficult situations with tact and professionalism.
- Good organizational skills and attention to detail.
- Familiarity with accounting software and spreadsheets.
- Basic knowledge of relevant laws and regulations regarding debt collection.
