Receptionist
Company : Vinayka hotel
Category : Receptionist
The receptionist serves as the first point of contact for visitors and clients, managing front desk operations while providing administrative support. They ensure smooth day-to-day operations by maintaining a welcoming and organized environment.
Key Responsibilities:
-
Front Desk Operations:
- Greet and welcome guests, clients, and staff in a professional and friendly manner.
- Answer and direct phone calls to appropriate personnel.
- Manage the reception area to ensure it is tidy, organized, and professional.
-
Administrative Support:
- Schedule and coordinate appointments, meetings, and conference room bookings.
- Handle incoming and outgoing mail, packages, and deliveries.
- Maintain and update records such as visitor logs and contact directories.
- Assist with data entry, document preparation, and filing.
-
Customer Service:
- Address inquiries, provide information, and resolve issues promptly.
- Serve as a liaison between clients, visitors, and internal departments.
- Support customer and employee satisfaction by delivering excellent service.
-
Office Management:
- Monitor and maintain office supplies, placing orders as needed.
- Ensure compliance with office security and access procedures.
- Assist with organizing events and office activities.
Qualifications:
- High school diploma or equivalent (bachelor's degree is a plus).
- Proven experience as a receptionist, front desk officer, or similar role.
- Proficiency in MS Office Suite and familiarity with office equipment (e.g., printers, telephones).
- Strong verbal and written communication skills.
- Exceptional organizational and multitasking abilities.
- Customer service-oriented attitude with a professional demeanor.
Working Conditions:
- Full-time or part-time position.
- Typically works in an office environment with a standard workweek.
- May occasionally require extended hours during peak periods.
