Sun Basant Infra Pvt Ltd Counsellor Jobs in Patna

Telecaller

Company : Sun basant infra pvt ltd

Category : Counsellor

A Telecaller, also known as a Telemarketer or Customer Service Representative, is responsible for making phone calls to potential customers, clients, or existing ones to promote or sell a product or service, gather information, or provide customer support. The job description for a telecaller may vary depending on the nature of the business, but here's a general overview:

1. Outbound Calling:

   • Making outbound calls to prospective customers or clients.
   • Introducing products or services to potential customers.
   • Conducting surveys or market research via phone calls.

2. Inbound Calling:

   • Handling incoming calls from customers or clients.
   • Providing information about products or services.
   • Resolving customer inquiries or issues.

3. Sales and Marketing:

   • Selling products or services over the phone.
   • Achieving sales targets and quotas.
   • Following up with leads and maintaining customer relationships.

4. Lead Generation:

   • Generating leads through cold calling or other methods.
   • Qualifying leads and passing them on to the sales team.

5. Customer Service:

   • Providing excellent customer service over the phone.
   • Resolving customer complaints or issues.
   • Assisting customers with product information or support.

6. Data Entry and Documentation:

   • Recording and maintaining accurate information about customer interactions.
   • Updating customer databases with relevant information.
   • Documenting customer feedback or concerns.

7. Script Adherence:

   • Following scripts or guidelines provided by the company.
   • Customizing scripts as needed for specific situations.

8. Product or Service Knowledge:

   • Having a good understanding of the products or services being offered.
   • Keeping up-to-date with changes or updates to products/services.

9. Communication Skills:

   • Communicating clearly and effectively with customers.
   • Active listening to understand customer needs and concerns.

10. Meeting Targets and Deadlines:

    • Meeting daily, weekly, or monthly calling targets.
    • Adhering to deadlines for reporting or other tasks.

11. Team Collaboration:

    • Collaborating with sales or marketing teams for coordinated efforts.
    • Providing feedback to improve sales strategies.

12. Maintaining Call Records:

    • Keeping detailed records of calls made, outcomes, and follow-up actions.
    • Reporting on call metrics and performance.

13. Compliance and Ethics:

    • Adhering to legal and ethical standards in telemarketing.
    • Following regulations related to customer privacy and data protection.