Sajid Foundation Receptionist Jobs in Patna

Reception cum telecaller

Company : Sajid foundation

Category : Receptionist

A Receptionist cum Telecaller is responsible for managing front desk operations, greeting visitors, answering phone calls, and handling inquiries, while also assisting with outbound calling tasks such as lead generation or customer follow-ups. This role requires strong communication skills, professionalism, and multitasking abilities to ensure smooth operations and positive interactions with clients and customers.

Key Responsibilities:

1. Front Desk Management:

   • Greet and welcome visitors in a professional and friendly manner.
   • Answer incoming calls, transfer calls to appropriate individuals, and take messages as needed.
   • Manage the reception area, ensuring it is clean, organized, and presentable at all times.

2. Customer Assistance:

   • Assist visitors with inquiries, providing information about the company, products, or services.
   • Direct visitors to the appropriate person or department based on their needs.
   • Handle customer complaints or concerns courteously and escalate issues as necessary.

3. Telecalling:

   • Make outbound calls to prospective customers or leads to generate sales opportunities.
   • Conduct follow-up calls to existing customers to gather feedback, promote new products or services, or schedule appointments.
   • Maintain accurate records of calls and customer interactions in the CRM (Customer Relationship Management) system.

4. Appointment Scheduling:

   • Schedule appointments and meetings for company executives or staff members.
   • Coordinate meeting room bookings and ensure all necessary arrangements are made.

5. Administrative Support:

   • Provide administrative support such as sorting and distributing mail, managing office supplies, and coordinating courier services.
   • Assist with data entry tasks, updating contact information, or preparing reports as needed.

6. Communication Coordination:

   • Serve as a liaison between internal departments, relaying messages and coordinating communication as required.
   • Communicate important announcements or updates to staff members or visitors as directed by management.

7. Adherence to Policies:

   • Adhere to company policies, procedures, and protocols regarding visitor management, confidentiality, and security measures.
   • Maintain confidentiality of sensitive information and handle it with discretion.

Qualifications and Skills:

• High school diploma or equivalent qualification.
• Proven experience as a receptionist, telecaller, or in a customer service role.
• Excellent verbal and written communication skills.
• Pleasant and professional telephone etiquette.
• Strong interpersonal skills and customer service orientation.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in using office equipment such as telephones, computers, and printers.
• Familiarity with CRM software or call center systems is a plus.
• Attention to detail and organizational skills.