Receptionist
Company : Sahyog hospital
Category : Receptionist
The Receptionist serves as the first point of contact for clients, visitors, and employees, providing exceptional customer service while managing front-desk operations. This role includes handling inquiries, scheduling appointments, and ensuring smooth day-to-day administrative functions.
Key Responsibilities:
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Front Desk Operations:
- Greet visitors warmly and professionally.
- Manage check-ins and direct visitors to appropriate personnel or departments.
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Phone and Email Communication:
- Answer and route incoming phone calls efficiently.
- Respond to emails and inquiries in a timely manner.
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Scheduling and Coordination:
- Schedule and confirm appointments or meetings.
- Maintain and update calendars for staff as required.
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Administrative Support:
- Manage incoming and outgoing mail, packages, and deliveries.
- Prepare documents, memos, or reports as needed.
- Maintain a tidy and organized reception area.
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Customer Service:
- Address client and visitor inquiries courteously.
- Handle complaints or escalate issues to the appropriate team member.
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Office Management:
- Order and maintain inventory of office supplies.
- Support staff with clerical tasks, such as filing, data entry, and record-keeping.
Qualifications:
- High school diploma or equivalent (associate degree preferred).
- Proven experience as a receptionist, front desk representative, or similar role.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong communication and interpersonal skills.
- Excellent organizational abilities and attention to detail.
- Ability to multitask and manage time effectively.
Key Competencies:
- Professional and friendly demeanor.
- Problem-solving skills.
- Ability to work independently and as part of a team.
- Discretion and confidentiality.
