Readers Receptionist Jobs in Patna

Receptionist

Company : Readers

Category : Receptionist

A receptionist serves as the first point of contact for visitors, clients, and employees at an organization. They are responsible for managing the front desk area and performing various administrative tasks to ensure smooth operations. Here's a typical job description for a receptionist:

Job Description:

1. Greeting and Welcoming Visitors: Welcome visitors in a courteous and professional manner, answer inquiries, and direct them to the appropriate person or department.

2. Answering and Screening Calls: Handle incoming phone calls, take messages, and transfer calls to the appropriate individuals or departments. Screen and route calls as necessary to ensure efficient communication.

3. Managing Reception Area: Maintain a tidy and organized reception area, including keeping the desk area clean, stocking supplies, and ensuring reading materials are available for visitors.

4. Appointment Scheduling: Schedule appointments and meetings for staff members, clients, or visitors using the organization's scheduling system. Coordinate meeting room bookings and manage conference room calendars.

5. Handling Correspondence: Receive and distribute mail, packages, and deliveries. Sort incoming mail and distribute it to the appropriate recipients. Prepare outgoing mail and packages for pickup or delivery.

6. Administrative Support: Provide administrative support to various departments as needed, such as typing correspondence, filing documents, photocopying, and faxing.

7. Customer Service: Assist clients, customers, and employees with inquiries, requests, and concerns in a polite and professional manner. Provide information about the organization's products, services, and policies as needed.

8. Maintaining Records: Maintain accurate records of visitor logs, phone calls, appointments, and other relevant information. Update contact lists and databases as necessary.

9. Security Procedures: Enforce security procedures, such as verifying visitors' identities, issuing visitor badges, and monitoring access to the premises. Report any security incidents or concerns to the appropriate authorities.

10. Problem Solving: Handle minor customer complaints or issues independently and escalate more complex problems to the appropriate supervisor or manager for resolution.

Qualifications:

1. Communication Skills: Excellent verbal and written communication skills are essential for interacting with visitors, clients, and employees effectively.

2. Customer Service Orientation: A friendly and approachable demeanor, along with a strong commitment to providing exceptional customer service, is crucial for success in this role.

3. Organizational Skills: Strong organizational skills and attention to detail are necessary for managing multiple tasks, appointments, and inquiries efficiently.

4. Professionalism: Maintain a professional appearance and demeanor at all times, representing the organization in a positive light.

5. Computer Skills: Proficiency in basic computer applications such as Microsoft Office (Word, Excel, Outlook) and experience with office equipment such as multi-line phone systems, printers, and copiers.

6. Adaptability: Ability to adapt to changing priorities and work effectively in a fast-paced environment.

7. Problem-Solving Abilities: Capacity to handle unexpected situations calmly and find solutions quickly and efficiently.

8. Confidentiality: Respect for the confidentiality of sensitive information and adherence to privacy policies and procedures.