Receptionist
Company : Rd construction
Category : Receptionist
A Receptionist serves as the first point of contact for visitors and clients, providing a warm and professional welcome. This role involves handling front office reception duties, including greeting visitors, answering phones, handling company inquiries, and sorting and distributing mail. The Receptionist also supports various administrative tasks to ensure the smooth operation of the office.
Key Responsibilities:
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Front Desk Management:
- Greet and welcome visitors with a positive and helpful attitude.
- Direct visitors to the appropriate person or department.
- Maintain the reception area in a tidy and presentable condition.
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Telephone Handling:
- Answer, screen, and forward incoming phone calls.
- Provide basic and accurate information in person and via phone/email.
- Take and relay messages as needed.
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Administrative Support:
- Receive, sort, and distribute daily mail and deliveries.
- Prepare outgoing mail and packages.
- Schedule appointments and manage the office calendar.
- Perform basic clerical duties, including photocopying, filing, and faxing.
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Customer Service:
- Address and resolve visitor inquiries and complaints in a timely and professional manner.
- Assist with coordinating front-desk activities, including security access and visitor logs.
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Coordination:
- Collaborate with other departments to support office activities and projects.
- Manage inventory of office supplies and place orders when necessary.
Qualifications:
- High school diploma or equivalent; additional qualifications as a Receptionist or in office administration are a plus.
- Proven work experience as a Receptionist, Front Office Representative, or similar role.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Hands-on experience with office equipment (e.g., fax machines, printers).
- Professional attitude and appearance.
- Solid written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Ability to be resourceful and proactive when issues arise.
- Multitasking and time-management skills, with the ability to prioritize tasks.
- Customer service attitude.
Working Conditions:
- Typically works in an office environment.
- Standard working hours apply, but flexibility may be required during peak periods or for special events.
Performance Metrics:
- Visitor satisfaction and feedback.
- Efficiency and accuracy in handling calls and messages.
- Timeliness and accuracy in performing administrative tasks.
- Maintenance of a clean and organized reception area.
