Receptionist
Company : Paradise home tution
Category : Receptionist
The Receptionist serves as the first point of contact for visitors, clients, and employees, providing administrative support and ensuring a positive experience for all stakeholders. The ideal candidate will have excellent communication skills, a professional demeanor, and the ability to multitask efficiently in a fast-paced environment.
Responsibilities:
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Front Desk Operations:
- Greet visitors, clients, and employees in a courteous and professional manner, directing them to the appropriate person or department.
- Answer incoming telephone calls, screen and route calls to the appropriate individual or department, and take messages as needed.
- Maintain a neat and organized reception area, including managing visitor sign-in procedures and ensuring a welcoming environment.
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Administrative Support:
- Perform general administrative duties, such as data entry, filing, photocopying, scanning, and faxing documents, to support office operations.
- Schedule appointments, meetings, and conference room reservations, and coordinate logistical arrangements as required.
- Assist with mail distribution, package handling, and shipping and receiving tasks as needed.
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Customer Service:
- Provide excellent customer service to visitors, clients, and employees, addressing inquiries, providing information, and offering assistance as required.
- Handle customer complaints or concerns in a professional and empathetic manner, escalating issues to management as needed.
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Communication Coordination:
- Relay messages, announcements, and updates to employees, management, and other stakeholders as directed.
- Assist with internal and external communication efforts, including drafting correspondence, emails, and memos as requested.
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Office Coordination:
- Assist with office supplies and inventory management, including ordering, stocking, and replenishing supplies, and maintaining inventory records.
- Coordinate office facilities management, including coordinating repairs, maintenance, and cleaning services, and reporting facility-related issues to the appropriate personnel.
Qualifications and Skills:
- High school diploma or equivalent. Additional education or training in office administration or related field is a plus.
- 1-2 years of experience in a receptionist or administrative support role, preferably in a corporate or professional environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment (e.g., multi-line phone system, photocopier).
- Excellent communication and interpersonal skills to interact with team members, visitors, and clients effectively.
- Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage time efficiently.
- Customer service-oriented attitude with a willingness to assist and accommodate visitors, clients, and employees.
- Ability to maintain confidentiality, exercise discretion, and handle sensitive information with tact and professionalism.
