Mentors Eduserv Receptionist Jobs in Patna

Receptionist

Company : Mentors eduserv

Category : Receptionist

As a Receptionist, you will be the first point of contact for visitors and callers to the organization. You will greet guests, answer inquiries, and provide information and assistance to ensure a positive experience for all visitors and employees.

Responsibilities:

1. Greeting and Welcoming Visitors: Welcome guests as they arrive at the office, greet them courteously, and direct them to the appropriate person or department. Provide visitors with information such as company policies, procedures, and amenities.

2. Answering and Directing Phone Calls: Answer incoming telephone calls promptly and professionally, screen and route calls to the appropriate individual or department, and take messages as needed. Provide basic information and assistance to callers, such as office hours, directions, and contact details.

3. Managing Reception Area: Maintain a clean, organized, and professional reception area, including the lobby, waiting area, and front desk. Ensure that promotional materials, brochures, and company literature are displayed neatly and replenished as needed.

4. Handling Mail and Deliveries: Receive, sort, and distribute incoming mail, packages, and deliveries to the appropriate recipients or departments. Prepare outgoing mail and packages for pickup or delivery, including postage and documentation as required.

5. Scheduling and Reservations: Assist with scheduling appointments, meetings, and conference room reservations for staff and visitors. Coordinate with internal teams to ensure availability of meeting spaces and resources.

6. Administrative Support: Provide general administrative support to office staff, such as photocopying, faxing, scanning, and filing documents. Assist with data entry, record-keeping, and other clerical tasks as needed.

7. Security and Access Control: Monitor access to the premises by issuing visitor badges, logging visitor information, and enforcing security protocols. Alert appropriate personnel to any security concerns or suspicious activity.

8. Customer Service: Provide excellent customer service to all visitors, callers, and employees by addressing inquiries, resolving issues, and assisting with requests in a timely and professional manner. Maintain a positive and helpful attitude at all times.

Qualifications:

• High school diploma or equivalent qualification required; additional education or certification in office administration or related field is a plus.
• Previous experience as a receptionist, front desk officer, or customer service representative preferred.
• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Proficiency in using office equipment such as multi-line phone systems, fax machines, and photocopiers.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
• Familiarity with computer applications such as Microsoft Office Suite (Word, Excel, Outlook) and scheduling software.
• Professional appearance and behavior, with the ability to maintain confidentiality and discretion.
• Customer service orientation and the willingness to go above and beyond to assist visitors and staff.

Work Environment: Receptionists typically work in office settings, where they interact with visitors, callers, and colleagues throughout the day. The role involves sitting for extended periods at the front desk, using computers and office equipment to perform administrative tasks, and communicating verbally and in writing with a diverse range of individuals. Depending on the organization's size and industry, receptionists may work regular business hours or shifts that include evenings, weekends, or holidays to accommodate office schedules and visitor needs.