Medi World Hospital Receptionist Jobs in Patna

Receptionist

Company : Medi world hospital

Category : Receptionist

The Receptionist is responsible for handling front office reception duties, including greeting visitors, answering phones, managing appointments, and providing general administrative support. The role requires excellent communication skills, a professional demeanor, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

1. Front Desk Management:

   • Greet visitors and clients in a warm and professional manner.
   • Direct visitors to the appropriate person or department.
   • Ensure the reception area is clean, organized, and welcoming.

2. Phone and Email Handling:

   • Answer, screen, and forward incoming calls professionally.
   • Handle inquiries and provide information to callers and visitors.
   • Manage and distribute incoming and outgoing emails and correspondence.

3. Appointment Scheduling:

   • Manage the office calendar by scheduling appointments, meetings, and conference room bookings.
   • Confirm appointments and notify staff of upcoming meetings.
   • Assist with rescheduling or cancellations as needed.

4. Administrative Support:

   • Provide general administrative support, including copying, faxing, scanning, and filing.
   • Assist with data entry tasks and maintaining office records.
   • Handle incoming and outgoing mail and packages.

5. Customer Service:

   • Assist with basic customer service inquiries, providing helpful and accurate information.
   • Address and resolve minor client concerns or escalate them to the appropriate person.
   • Help maintain positive relationships with clients, vendors, and visitors.

6. Security and Access Control:

   • Monitor access to the building and ensure all visitors sign in and out.
   • Issue visitor badges and track visitor movements, ensuring safety and security protocols are followed.
   • Notify staff of any suspicious activity or security concerns.

7. Inventory and Supplies Management:

   • Maintain inventory of office supplies and ensure the front desk area is stocked.
   • Place orders for office supplies and manage deliveries.

8. Collaboration with Other Departments:

   • Work closely with other departments for administrative or coordination tasks.
   • Support HR, accounting, or management teams with clerical tasks when needed.

9. Technology Support:

   • Operate phone systems, fax machines, and other office equipment.
   • Assist with basic troubleshooting of office technology (e.g., printers, copiers, computers).

10. Special Projects:

    • Assist with organizing company events, meetings, and social functions.
    • Take on additional responsibilities as assigned by management.

Qualifications:

• Education: High school diploma or equivalent; additional certifications in office administration or customer service are a plus.
• Experience: 1-3 years of experience in a receptionist, administrative, or customer service role.
• Skills:
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).
  • Professional appearance and demeanor.
  • Good time management and ability to prioritize tasks.
  • Ability to handle sensitive information confidentially.
  • Basic knowledge of phone systems and office technology.