Kibney Ghars Supervisor Jobs in Patna

store manager

Company : Kibney ghars

Category : Supervisor

The Store Manager is responsible for managing the overall store operations, ensuring efficient store processes, maintaining high customer satisfaction, and meeting sales goals. This position involves supervising staff, managing inventory, analyzing performance metrics, and ensuring the store’s compliance with company policies and procedures. The Store Manager acts as a leader, setting an example for the team, and maintaining a welcoming, professional environment for customers.

Key Responsibilities:

1. Operational Management:

   • Oversee the day-to-day operations of the store to ensure smooth functioning.
   • Manage store opening and closing procedures, including cash handling and security measures.
   • Ensure that the store is clean, organized, and well-stocked with merchandise.
   • Implement company policies and ensure compliance with health and safety regulations.

2. Sales and Performance Goals:

   • Achieve and exceed sales targets set by the company.
   • Monitor and analyze sales performance data, adjusting strategies to meet store goals.
   • Implement promotional strategies to boost sales and attract new customers.
   • Monitor competitors and adjust pricing or product placement as needed.

3. Staff Management and Development:

   • Recruit, train, and supervise store employees to ensure they provide excellent customer service.
   • Set performance expectations and conduct regular performance reviews.
   • Foster a positive team environment, motivating staff to achieve personal and store objectives.
   • Handle employee scheduling, ensuring optimal coverage during peak hours and special events.
   • Address employee concerns, resolve conflicts, and manage disciplinary actions when necessary.

4. Customer Service Excellence:

   • Ensure that all customers have a positive shopping experience by providing excellent service and resolving issues promptly.
   • Train and coach staff on customer service standards and techniques.
   • Handle escalated customer complaints or requests, ensuring a satisfactory resolution.

5. Inventory and Stock Management:

   • Manage inventory levels, ensuring that stock is replenished and displayed appropriately.
   • Conduct regular inventory audits and manage stock control to reduce shrinkage and losses.
   • Coordinate with suppliers for product deliveries, returns, or special orders.
   • Ensure the store has adequate stock of high-demand products, especially during seasonal promotions.

6. Visual Merchandising:

   • Ensure that products are displayed in accordance with company guidelines and that visual merchandising is attractive and appealing to customers.
   • Oversee store layout and product placement to enhance customer experience and maximize sales.
   • Organize and implement seasonal or promotional displays in collaboration with the marketing team.

7. Financial and Budget Management:

   • Prepare and manage the store's budget, monitoring expenses to ensure profitability.
   • Handle cash management, including overseeing daily reconciliations and managing discrepancies.
   • Track store finances, ensuring sales targets are met and costs are controlled.

8. Loss Prevention and Security:

   • Implement and enforce loss prevention measures to reduce theft and inventory shrinkage.
   • Ensure that security systems are functioning properly and that staff are trained in theft prevention and emergency procedures.
   • Investigate any incidents of theft or misconduct and take appropriate action.

9. Marketing and Community Engagement:

   • Implement local marketing initiatives to increase store traffic and promote store events.
   • Build and maintain relationships with the local community, customers, and vendors.
   • Organize and participate in community events, promotions, or partnerships to increase brand visibility.

10. Reporting and Communication:

    • Prepare regular reports on store performance, including sales figures, customer feedback, and staff performance.
    • Communicate key updates and information from corporate management to store staff.
    • Ensure clear communication within the store team to foster collaboration and teamwork.

Qualifications:

• Education: Bachelor’s degree in business, retail management, or a related field is preferred, but not always required. Relevant work experience can substitute for formal education.
• Experience: 3-5 years of experience in retail management or a related field, with a proven track record of achieving sales targets and managing a team.
• Skills:
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Proficient in inventory management, sales reporting, and retail software (POS systems).
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Strong customer service orientation.