Imperior Public School Supervisor Jobs in Patna

Personal relationship officer

Company : Imperior public school

Category : Supervisor

The Personal Relationship Officer is responsible for building and maintaining strong relationships with clients by providing personalized support and services. This role focuses on understanding client needs, offering tailored solutions, and ensuring high levels of satisfaction to foster long-term loyalty and business growth. The officer acts as the key contact for clients, addressing concerns, resolving issues, and ensuring that they have a positive experience with the organization.

Key Responsibilities:

1. Client Relationship Management:

   • Act as the primary point of contact for assigned clients, maintaining regular communication.
   • Build strong, long-term relationships with clients by understanding their needs and expectations.
   • Proactively engage with clients to provide personalized services, ensuring satisfaction and loyalty.
   • Address client inquiries and concerns promptly, providing solutions that enhance their overall experience.

2. Tailored Client Solutions:

   • Identify and understand client preferences and requirements.
   • Offer personalized recommendations and solutions based on client profiles, needs, and preferences.
   • Collaborate with internal teams to ensure that services and products are aligned with client expectations.
   • Upsell or cross-sell relevant products and services that meet the specific needs of the client.

3. Customer Service Excellence:

   • Ensure that clients receive exceptional service in all interactions.
   • Resolve complaints and problems by investigating issues and providing appropriate solutions quickly and effectively.
   • Monitor client feedback and take steps to continuously improve the client experience.
   • Ensure that client interactions are handled professionally and in accordance with company policies.

4. Client Retention and Loyalty Programs:

   • Implement and support initiatives to retain key clients and reduce churn.
   • Promote and manage loyalty programs or special offers designed to enhance client retention.
   • Identify opportunities to deepen relationships with clients through additional services, promotions, or incentives.

5. Sales and Business Development:

   • Assist in identifying new business opportunities through existing client relationships.
   • Work with the sales team to refer clients for additional products or services based on their needs.
   • Help generate leads and referrals from existing clients by maintaining positive relationships and providing excellent service.

6. Client Onboarding and Training:

   • Facilitate the onboarding process for new clients, ensuring they understand the company’s offerings and services.
   • Provide training or orientation for clients on how to make the most of the company’s products or services.
   • Ensure a smooth transition for clients from prospect to active customer.

7. Client Communication and Reporting:

   • Keep clients informed of new products, services, promotions, or relevant industry updates.
   • Provide regular reports on client activities, feedback, and satisfaction levels to senior management.
   • Organize and manage client meetings, events, or calls as needed to strengthen the relationship.

8. Recordkeeping and Client Data Management:

   • Maintain accurate and up-to-date records of all client interactions, preferences, and activities.
   • Use CRM (Customer Relationship Management) software to track client information, update status, and monitor ongoing communications.
   • Ensure that all client data is kept confidential and handled according to privacy regulations and company policies.

9. Collaboration with Internal Teams:

   • Liaise with different departments such as customer service, sales, and technical support to ensure client needs are met.
   • Provide feedback from clients to internal teams to improve products, services, or customer support.
   • Work closely with team members to resolve client issues that require cross-departmental collaboration.

10. Market Research and Client Insights:

    • Stay informed about market trends, competition, and client behavior.
    • Gather insights about client expectations and provide recommendations to improve client relationships and offerings.
    • Assist in conducting client satisfaction surveys and analyzing feedback to drive service improvements.

Qualifications:

• Education: Bachelor’s degree in business, marketing, communications, or a related field.
• Experience: 2-4 years of experience in customer relationship management, client services, or sales support. Experience in industries like banking, insurance, or hospitality is a plus.
• Skills:
  • Strong interpersonal and relationship-building skills.
  • Excellent communication and listening abilities.
  • Ability to provide tailored solutions and personalized service.
  • Proficient in CRM software and Microsoft Office.
  • Sales acumen with the ability to upsell or cross-sell services.
  • Strong problem-solving skills and the ability to handle client concerns diplomatically.
  • Attention to detail and organizational skills.