Hotel Ramsa Manager Jobs in Patna

Resataurant manager

Company : Hotel Ramsa

Category : Manager

The restaurant manager is responsible for ensuring the efficient operation of the restaurant, managing staff, providing excellent customer service, and driving profitability. This role involves overseeing food quality, ensuring health and safety regulations are met, handling administrative duties, and optimizing guest satisfaction.

Key Responsibilities:

1. Staff Management:

   • Hire, train, and supervise restaurant staff, including servers, kitchen staff, and support staff.
   • Schedule employees, ensuring adequate coverage during peak hours and minimizing labor costs.
   • Monitor employee performance and provide coaching, feedback, or disciplinary action when necessary.

2. Customer Service:

   • Ensure exceptional guest experience by addressing customer complaints and inquiries promptly and professionally.
   • Monitor service quality and address any issues related to service efficiency.
   • Engage with guests to ensure satisfaction and encourage repeat business.

3. Operations Management:

   • Oversee daily operations, including opening and closing procedures.
   • Monitor inventory levels and ensure that food, beverages, and supplies are stocked.
   • Work with kitchen staff to ensure food quality, portion control, and timely delivery of orders.
   • Ensure that all restaurant equipment is well-maintained and fully functional.

4. Financial Management:

   • Monitor financial performance, including daily sales reports, labor costs, and profit margins.
   • Manage the restaurant’s budget, control expenses, and work to meet revenue goals.
   • Ensure that cash handling, banking, and accounting procedures are followed properly.

5. Health & Safety Compliance:

   • Ensure that the restaurant complies with health, safety, and sanitation regulations.
   • Conduct regular inspections of the kitchen, dining area, and staff hygiene practices to maintain a clean and safe environment.
   • Maintain proper documentation, including health inspection reports and food safety certifications.

6. Marketing & Promotion:

   • Assist in creating marketing strategies to attract new customers and retain existing ones.
   • Collaborate with the marketing team or use social media to promote special events, offers, and menu items.
   • Ensure customer feedback is collected and used for continuous improvement.

7. Vendor & Inventory Management:

   • Work with vendors and suppliers to order ingredients, beverages, and other necessary products.
   • Monitor inventory levels and place orders as needed to avoid shortages or overstocking.
   • Negotiate pricing and terms with suppliers to maintain budget control.

8. Menu Development:

   • Collaborate with chefs to update and improve menu offerings based on customer preferences and seasonal ingredients.
   • Analyze menu performance to determine which items to promote or discontinue.
   • Ensure pricing reflects the cost of goods while maintaining profitability.

Qualifications:

• High school diploma or equivalent; a degree in hospitality management or a related field is preferred.
• Proven experience as a restaurant manager or similar role.
• In-depth knowledge of restaurant operations, including food preparation, inventory management, and cost control.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.

Skills:

• Ability to work in a fast-paced environment and multitask effectively.
• Proficient in restaurant management software (POS systems, scheduling tools).
• Strong problem-solving, decision-making, and conflict-resolution abilities.
• Financial acumen with experience in budgeting and financial reporting.