Green Natural Energy Pvt Ltd Counsellor Jobs in Patna

Telecaller

Company : Green natural energy pvt ltd

Category : Counsellor

A telecaller, also known as a telemarketer or phone sales representative, plays a crucial role in reaching out to potential customers over the phone to promote and sell products or services. Here's a typical job description for a telecaller:

Job Title: Telecaller / Telemarketer

Job Overview: As a telecaller, you will be responsible for making outbound calls to individuals or businesses with the goal of promoting and selling products or services. Your primary objective is to engage prospects, provide information about the offerings, and persuade them to make a purchase or take a desired action.

Key Responsibilities:

1. Cold Calling: Initiate outbound calls to potential customers using a prepared script or talking points.

2. Product/Service Knowledge: Have a thorough understanding of the products or services being offered to effectively communicate features and benefits.

3. Customer Engagement: Build and maintain a positive and professional rapport with potential customers. Address any queries or concerns they may have.

4. Lead Generation: Identify and qualify potential leads through effective questioning and profiling.

5. Sales Pitch: Present the product or service in a compelling manner, emphasizing its value and relevance to the customer.

6. Achieve Sales Targets: Work towards achieving individual and team sales targets set by the organization.

7. Follow-up: Conduct follow-up calls to nurture leads, address additional questions, and guide potential customers through the sales process.

8. Record Keeping: Maintain accurate and up-to-date records of customer interactions, including details of inquiries, comments, and actions taken.

9. Feedback: Provide feedback to the sales team or management regarding customer concerns, preferences, and suggestions.

Skills and Qualifications:

1. Communication Skills: Excellent verbal communication skills with the ability to articulate ideas clearly and persuasively.

2. Sales Skills: Strong persuasion and negotiation skills to convert leads into sales.

3. Product/Service Knowledge: A good understanding of the products or services being offered.

4. Customer Service: Customer-focused approach with the ability to address customer concerns and build positive relationships.

5. Resilience: Ability to handle rejection and persist in making sales calls.

6. Teamwork: Collaborate effectively with team members and other departments.

7. Time Management: Efficiently manage time to meet call targets and deadlines.

8. Adaptability: Ability to adapt to changing scripts, products, and customer profiles.

Education and Experience:

• High school diploma or equivalent (additional education or certifications may be preferred).
• Prior experience in telemarketing or sales is advantageous.