Global Iit Medical Academy Receptionist Jobs in Patna

Receptionist

Company : Global iit medical academy

Category : Receptionist

The receptionist serves as the first point of contact for visitors, clients, and employees, providing a professional and welcoming environment. This role involves managing incoming calls, greeting guests, and performing various administrative tasks to support the efficient operation of the office.

Responsibilities:

1. Front Desk Operations:

   • Welcome visitors, clients, and employees in a courteous and friendly manner.
   • Answer incoming phone calls, screen and direct calls to the appropriate person or department.
   • Take messages accurately and relay them promptly to the intended recipient.
   • Manage voicemail system, retrieve messages, and follow up as needed.

2. Visitor Management:

   • Register guests and issue visitor badges as required.
   • Notify employees of visitor arrivals and direct them to the appropriate meeting area.
   • Maintain a log of visitor arrivals and departures for security and record-keeping purposes.
   • Assist with scheduling appointments, meetings, and conference room bookings as needed.

3. Administrative Support:

   • Perform various clerical tasks, such as typing, filing, photocopying, and scanning documents.
   • Sort and distribute incoming mail, faxes, and packages to appropriate recipients.
   • Assist with outgoing mail and shipping arrangements, including preparation of packages and labels.
   • Maintain office supplies inventory and place orders as needed.

4. Customer Service:

   • Provide information and assistance to visitors, clients, and employees regarding office procedures, facilities, and services.
   • Handle inquiries and resolve issues or complaints courteously and efficiently.
   • Assist with resolving scheduling conflicts, coordinating meetings, and managing appointment calendars.

5. Communication and Coordination:

   • Relay messages and communicate effectively with colleagues, clients, and vendors.
   • Coordinate with other administrative staff and departments to ensure seamless workflow and service delivery.
   • Collaborate with facilities management, security, and IT personnel to address office-related issues and concerns.

6. Maintaining a Clean and Organized Workspace:

   • Keep the reception area, lobby, and common areas clean, organized, and presentable.
   • Monitor and replenish supplies, such as brochures, magazines, and refreshments, in the reception area.
   • Ensure compliance with health and safety regulations and maintain a safe environment for visitors and employees.

Requirements:

• High school diploma or equivalent qualification.
• Proven experience as a receptionist, front desk representative, or similar role preferred.
• Excellent communication and interpersonal skills, with a professional and courteous demeanor.
• Strong customer service orientation and the ability to handle inquiries and interactions with tact and diplomacy.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook) and basic office equipment (e.g., multi-line phone system, fax machine, copier).
• Organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Dependability and reliability, with a positive attitude and willingness to assist others.
• Flexibility to work varying shifts, including evenings, weekends, or holidays, as needed.