Receptionist
Company : Dr. rajeev homeopathic clinic
Category : Receptionist
The Receptionist serves as the first point of contact for clients, visitors, and staff, ensuring a professional and welcoming environment. This role involves managing the front desk, handling inquiries, coordinating office activities, and performing various administrative tasks to support smooth office operations.
Key Responsibilities:
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Front Desk Management:
- Greet and welcome visitors in a friendly and professional manner.
- Maintain the reception area, ensuring it is tidy and presentable at all times.
- Answer, screen, and direct incoming phone calls.
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Visitor Coordination:
- Manage visitor logs and issue visitor badges as needed.
- Notify employees of visitor arrivals and guide them to meeting rooms or offices.
- Handle walk-in inquiries and provide accurate information about the organization.
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Administrative Support:
- Receive and sort daily mail, packages, and deliveries.
- Schedule appointments and manage calendars for staff or meeting rooms.
- Perform basic clerical tasks such as photocopying, filing, and data entry.
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Communication Management:
- Respond promptly to emails and phone inquiries.
- Forward messages or correspondence to the appropriate personnel.
- Maintain a contact directory for internal and external use.
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Office Supplies and Maintenance:
- Monitor and order office supplies as needed.
- Coordinate with vendors or service providers for maintenance or repair requests.
- Ensure cleanliness and organization of common areas like meeting rooms or break rooms.
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Security and Compliance:
- Follow security protocols, ensuring only authorized personnel or visitors access the premises.
- Handle sensitive or confidential information with discretion.
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Support During Events:
- Assist in organizing office events or meetings.
- Help with setup and coordination of refreshments, equipment, or materials.
Skills and Qualifications:
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Education:
High school diploma or equivalent; additional certifications in office management or customer service are a plus.
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Experience:
Prior experience as a receptionist, front desk representative, or similar role is preferred.
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Key Skills:
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service abilities.
- Organizational and multitasking skills.
- Proficiency in using office software (e.g., MS Office Suite) and telephone systems.
- Attention to detail and problem-solving abilities.
Key Performance Indicators (KPIs):
- Visitor satisfaction and feedback.
- Timely handling of calls and inquiries.
- Accuracy in scheduling and administrative tasks.
- Efficiency in maintaining office supplies and records.
