Arihant Capital Ltd Marketing Jobs in Patna

Relationship manager

Company : Arihant capital ltd

Category : Marketing

Key Responsibilities:

• Client Relationship Management:

  • Develop and maintain strong relationships with key clients.
  • Serve as the primary point of contact for client inquiries and concerns.
  • Conduct regular check-ins with clients to assess their needs and satisfaction levels.

• Customer Retention and Satisfaction:

  • Implement strategies to retain clients and enhance customer loyalty.
  • Resolve client issues promptly and effectively, ensuring a high level of customer satisfaction.
  • Collect and analyze customer feedback to improve service delivery.

• Business Development:

  • Identify opportunities to upsell and cross-sell company products and services.
  • Develop and execute strategies to acquire new clients and expand the customer base.
  • Work closely with the sales and marketing teams to achieve business development goals.

• Account Management:

  • Maintain detailed records of client interactions and transactions.
  • Prepare and present regular reports on client activity and business outcomes.
  • Monitor client accounts to ensure they remain profitable and achieve desired outcomes.

• Strategic Planning:

  • Develop and implement client engagement plans to meet business objectives.
  • Stay informed about industry trends, market conditions, and competitor activities.
  • Provide insights and recommendations to senior management on client needs and market trends.

Skills and Qualifications:

• Educational Background:

  • Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.

• Experience:

  • Proven experience as a Relationship Manager, Account Manager, or similar role.
  • Demonstrated track record of managing and growing client relationships.

• Communication Skills:

  • Excellent verbal and written communication skills.
  • Strong presentation and negotiation skills.

• Interpersonal Skills:

  • Ability to build and maintain strong client relationships.
  • Customer-oriented mindset with a passion for delivering exceptional service.

• Technical Skills:

  • Proficiency in MS Office and CRM software.
  • Ability to quickly learn and effectively use new tools and technologies.

• Personal Attributes:

  • Strong analytical and problem-solving skills.
  • Self-motivated, goal-oriented, and able to work independently.
  • High level of integrity and professionalism.

Benefits:

• Competitive salary and performance-based incentives.
• Health insurance and other benefits.
• Opportunities for professional development and career advancement.
• Supportive and collaborative work environment.